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Cancellation Policy

Cancellation and Rescheduling Policy for Mayfair Hair and Beauty (MHB Aesthetic)

Address: 205 Regent St., London W1B 4HB
Email: [email protected]
Phone: 020 3816 0081

1. Introduction

At Mayfair Hair and Beauty (MHB Aesthetic), we understand that sometimes schedules change and you may need to cancel or reschedule your appointment. We request that you read and comply with our cancellation and rescheduling policy.

2. Cancellation Policy

  • 48-Hour Notice: We require a minimum of 48 hours’ notice for any appointment cancellations.
  • Cancellation Fee: If an appointment is cancelled less than 48 hours before the scheduled treatment time, you will be responsible for paying the full amount of the scheduled treatment.
  • Deposit: For appointments where a deposit has been paid, the deposit is non-refundable if the appointment is cancelled less than 24 hours before the scheduled treatment.

3. Rescheduling Policy

  • 48-Hour Notice: To reschedule an appointment, we require a minimum of 48 hours’ notice.
  • How to Reschedule: You can reschedule your appointment via our online booking system or by directly contacting us via phone or email.
  • Late Rescheduling: Rescheduling an appointment less than 48 hours prior to the scheduled treatment may be subject to limitations based on availability and may incur additional charges.

4. Exceptions

We understand that emergencies and unforeseen circumstances can occur. If you need to cancel or reschedule due to an emergency, please contact us as soon as possible to discuss your options.

5. Contact Us

If you need to cancel or reschedule your appointment, or if you have any questions about this policy, please contact us at [email protected] or 07554 477034.