Cancellation and Rescheduling Policy for Mayfair Hair and Beauty (MHB Aesthetic)

Address: 205 Regent St., London W1B 4HB
Email: [email protected]
Phone: 020 3816 0081

1. Introduction

At Mayfair Hair and Beauty (MHB Aesthetic), we understand that sometimes schedules change and you may need to cancel or reschedule your appointment. We request that you read and comply with our cancellation and rescheduling policy.

2. Cancellation Policy

• 48-Hour Notice: We require a minimum of 48 hours’ notice for any appointment cancellations.
• Cancellation Fee: If an appointment is cancelled less than 48 hours before the scheduled treatment time, you will be responsible for paying the full amount of the scheduled treatment.
• Deposit: For appointments where a deposit has been paid, the deposit is non-refundable if the appointment is cancelled less than 24 hours before the scheduled treatment.

3. Rescheduling Policy

• 48-Hour Notice: To reschedule an appointment, we require a minimum of 48 hours’ notice.
• How to Reschedule: You can reschedule your appointment via our online booking system or by directly contacting us via phone or email.
• Late Rescheduling: Rescheduling an appointment less than 48 hours prior to the scheduled treatment may be subject to limitations based on availability and may incur additional charges.

4. Late Arrival Policy
We kindly request that you attend your appointment on time.

• 15-Minute Grace Period: A grace period of 15 minutes is allowed if you call us before your expected arrival time.
• Beyond 15 Minutes: If you are more than 15 minutes late without prior notice, your appointment will be considered cancelled, and you will be charged the full amount of the scheduled treatment.

5. Exceptions

We understand that emergencies and unforeseen circumstances can occur. If you need to cancel or reschedule due to an emergency, please contact us as soon as possible to discuss your options.

6. Contact Us

If you need to cancel or reschedule your appointment, or if you have any questions about this policy, please contact us at [email protected] or 07554 477034.